“Visa, Document Legalization and non –judgmental task of the consular Service Domain Expert”
Our
Services
“Visa, Document Legalization and non –judgmental task of the consular Service Domain Expert”
With its matchless and incomparable services, PVC provides Diplomatic Missions with end-to-end solution to all the issues related to visas, passport renewal, travel permit, legalization of documents and non judgmental task of consular services.
Our seamless processes coupled with real time information dissemination helps differentiate us from other service providers, thereby ensuring minimal consumption of time and creating an experience to remember.
Our fully automated application process includes appointment systems, helplines, collection and remittance of fees, biometric enrolment, along with data collation. This is possible because of the trained team, and adoption of latest technology both in software as well as hardware.
Our world class technology and system-driven innovative solutions is revolutionizing the way visa application services are managed and has been our core strength with the clients that we are presently servicing.
APPLICATION ACCEPTANCE
All applications are accepted post proper review of each document
CHECKLIST
The checklist of each Diplomatic mission will be followed stringently and the documents and forms will only be accepted post the evaluation
COUNSELING
Proper counseling will be provided to applicants incase their application is found invalid. The idea is to guide them on how to complete the documentation.
POLICY
Strict policies in terms of verifying the validity of documents is followed
at PVC with no scope of any variation for any applicant
ADHERENCE CHECKLIST
Strict adherence to the SOPs and checklist
HELP DESK
Our help desk is capable of handling large volumes of queries, and in multiple languages.
CALL CENTRE
Ensures uniform service levels, product offerings, and operation
windows across all centers
EMAIL SERVICES
Standardized responses for queries is followed.
MULTILINGUAL SUPPORT
Customized & multilingual offerings.
FACIAL CAPTURE
Finger, facial, dual iris and signature capture.
MOBILE CAPABILITY
Mobile capability deployed to suit operational requirements.
COMPLIANCE
Compliance to all relevant international standards.
ENROLLMENT CENTERS
Easy accessibility of enrollment centers.
END-TO-END SOLUTIONS
End-to-end bio-metric solutions and systems integration.
IDENTITY CHECKING
Identity checking and authentication capabilities.
Physical and electronic entries of applications for each day are verified to ensure 100% reconciliation of funds and applications.
TRAINING
As a policy, each team member is trained to multitask. This enables us to periodically rotate the staff amongst various functions. Such rotation ensures that no employee develops a vested interest in any position.
OPERATING PROCEDURE
It is a standard operating procedure for us to batch applications as per each clients’ guideline. All submissions are monitored carefully to ensure consistency which helps in meeting timelines.
ELECTRONIC TRAIL
All transactions are carried out by a minimum of two persons, with an electronic/paper trail of input, handover and takeover. This ensures that there can be no fraudulent insertion or removal of papers, nor any data capture with intent of fraud.
100% RECONCILLATION
Physical and electronic entries of applications for each day are verified to ensure 100% reconciliation of funds and applications.
The data is uploaded via online file transfer
Creation of data barcodes
for subsequent scanning
The data is stored via secure means
